Refund policy

At Carmelix Haircare, we are committed to providing high-quality products and services to our customers. However, we understand that sometimes an item may not meet your expectations.

Please note that all sales are final and we do not offer returns

We kindly ask that you carefully consider your purchase before making a decision and reach out to our customer support team if you have any questions or concerns about a product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
NO REFUNDS